Blackberry Phone Stops Synchronising

The following processes can be used to help fix a blackberry that has stopped synchronising emails, calendar events etc.

Follow each process (1 through to 6) until the synchronisation is working.

Step 1 usually fixes Syncronisation issues

Step 1: Turn it off and on again

  1. Turn the Blackberry off by holding the ‘End Call’ button for 5 seconds.
  2. Once the screen goes black, remove the battery
  3. Install the battery again
  4. Turn the Blackberry on

Step 2: Ensure the ‘Wireless’ is turned on / Turn the Wireless off then on again

  1. From the main menu, press the Blackberry button on the phone keypad
  2. Locate the Manage Connections icon (it looks like a TV Antenna)
  3. Blackberry-StopSync1
  4. Open the menu. Select the appropriate option to disable and then re-enable the ‘Mobile Network’ connection

Step 4: Turn Calendar Synchronisation Off and On again

  1. From the main menu, press the Blackberry button on the phone keypad
  2. Open the calendar
  3. Press the Blackberry button on the phone keypad
  4. Select ‘Options’
  5. Select ‘Wireless Synchronisation’
  6. Select the appropriate option to disable and then re-enable the synchronisation.

Step 5: Wipe the Blackberry and start from ‘Factory Defaults’

Please Note: After wiping the phone you will need to configure it again. Stored images, SMS’s and configuration will be lost. Additional applications should remain installed.

  1. From the main menu, press the Blackberry button on the phone keypad
  2. Select ‘Options’ (Picture of a spanner)
  3. Blackberry-StopSync2
  4. Select ‘Security Options’
  5. Blackberry-StopSync3
  6. Select ‘General Settings’
  7. Blackberry-StopSync4
  8. Click on the Blackberry button on the phone keypad
  9. Select ‘Wipe handheld’
  10. Blackberry-StopSync5
  11. Select ‘Continue’
  12. Type in the word ‘blackberry’ to confirm and start the wipe process
  13. Blackberry-StopSync6

Step 6: Check Mobile Phone Network

  1. Confirm that the Blackberry can make phone calls
  2. Call your mobile phone service provider and confirm that the mobile phone number has a Blackberry pack


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