Using WordPress ‘recovery_email_support_info’ PHP filter

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The 'recovery_email_support_info' filter allows you to customize the support message included in the fatal error protection email sent by WordPress.

Usage

To use this filter, you need to add a function that modifies the $message parameter, and then hook that function to the 'recovery_email_support_info' filter using add_filter(). Here’s a simple code example:

function my_custom_recovery_email_support_info( $message ) {
    $message .= "\n\nFor further assistance, please contact our support team.";
    return $message;
}
add_filter( 'recovery_email_support_info', 'my_custom_recovery_email_support_info' );

Parameters

  • $message (string): The message to include in the email.

Examples

Add Support Hours

Scenario: You want to inform users about your support team’s working hours.

function add_support_hours( $message ) {
    $message .= "\n\nOur support team is available from 9 AM to 5 PM (GMT) Monday to Friday.";
    return $message;
}
add_filter( 'recovery_email_support_info', 'add_support_hours' );

This code appends the support team’s working hours to the original support message.

Add Phone Support

Scenario: You want to provide a phone number for users to call for support.

function add_phone_support( $message ) {
    $message .= "\n\nYou can also reach us by phone at 1-800-123-4567.";
    return $message;
}
add_filter( 'recovery_email_support_info', 'add_phone_support' );

This code adds a phone number to the support message.

Add a Support Email Address

Scenario: You want to provide an email address for users to contact for support.

function add_support_email( $message ) {
    $message .= "\n\nAlternatively, you can email us at [email protected].";
    return $message;
}
add_filter( 'recovery_email_support_info', 'add_support_email' );

This code appends a support email address to the original support message.

Add a Custom Message

Scenario: You want to add a custom message to the email.

function add_custom_message( $message ) {
    $message .= "\n\nWe're here to help you! Don't hesitate to reach out.";
    return $message;
}
add_filter( 'recovery_email_support_info', 'add_custom_message' );

This code adds a custom message to the support message, encouraging users to contact the support team.

Replace the Support Message

Scenario: You want to replace the default support message with your own.

function replace_support_message( $message ) {
    $message = "\n\nFor assistance, please visit our support center at https://www.example.com/support.";
    return $message;
}
add_filter( 'recovery_email_support_info', 'replace_support_message' );

This code replaces the default support message with a custom message directing users to your support center.