Six tips for creating a process map that works

Process maps are a valuable tool in the workplace – they allows you to communicate, document and investigate a business process. But making a process map that works can be difficult. Below I’m going to share some tips for how I create process maps. 1. Define the beginning and end […]

3 reasons to switch to 1.1.1.1 DNS

Earlier this year CloudFlare announced a new free public DNS service – 1.1.1.1 DNS is at the heart of the internet – it’s the phone book of the internet, making the connection between the names we use to access websites and the IP addresses servers use. Normally people would use […]

5 ways swim lane workflow diagrams fail

Swim lane diagrams are a visual way of documenting business processes. They’re particularly good at distinguishing tasks between people – using either horizontal or vertical grids. However, there are limitations to consider before diving into the deep end of a swim lane. 1. Unable to share tasks Swim lane diagrams […]

Blocked folder names in Windows 10

If you try to create a folder in Windows 10 called “con” you will get a surprise – it’s not allowed. Instead you get an error which reads The specified device name is invalid. What device and why? This happens because “con” is a reserved system term in the Windows […]

How to secure your LastPass account and passwords

I’m a big fan of the password manager LastPass – I use it to store, organise and audit the majority of my passwords. It is however a massive security vulnerability. It’s a treasure trove of passwords which normally you wouldn’t even think of sharing with someone – but instead they’re […]

Facebook HEARS everything?

Facebook is in a unique position where it can learn the most private information about it’s users. They want more information to make more money from advertisements. And people are complying – filling it with data through posts, private messages and meta data like what content you interact with and when. […]

Why UX is more important than SEO

Google rewards good Search Engine Optimisation (SEO) by bringing users to your website – but what about the User Experience (UX) when they get there. There’s an obsessive focus on SEO for websites – but without good UX it’s dead traffic that wont convert to sales or engage. So why […]

Annoying web trends that need to stop

Web design should be about delivering content to users – but increasingly it’s loosing this and making it harder to consume content. These web design trends are annoying and frustrating users and need to stop. Ads inside content With an ever increasing desire to find more profitable ad placements – […]