4 things to do before writing a process map

Having clearly documented processes helps build stronger communication and understanding in your organisation. Process maps are a great way to document the processes – but before you start there’s a few things to prepare. 1 – Define the objective Defining the objective helps you understand how detailed the process map […]

Six tips for creating a process map that works

Process maps are a valuable tool in the workplace – they allows you to communicate, document and investigate a business process. But making a process map that works can be difficult. Below I’m going to share some tips for how I create process maps. 1. Define the beginning and end […]

3 reasons to switch to 1.1.1.1 DNS

Earlier this year CloudFlare announced a new free public DNS service – 1.1.1.1 DNS is at the heart of the internet – it’s the phone book of the internet, making the connection between the names we use to access websites and the IP addresses servers use. Normally people would use […]

5 ways swim lane workflow diagrams fail

Swim lane diagrams are a visual way of documenting business processes. They’re particularly good at distinguishing tasks between people – using either horizontal or vertical grids. However, there are limitations to consider before diving into the deep end of a swim lane. 1. Unable to share tasks Swim lane diagrams […]

Blocked folder names in Windows 10

If you try to create a folder in Windows 10 called “con” you will get a surprise – it’s not allowed. Instead you get an error which reads The specified device name is invalid. What device and why? This happens because “con” is a reserved system term in the Windows […]

How to secure your LastPass account and passwords

I’m a big fan of the password manager LastPass – I use it to store, organise and audit the majority of my passwords. It is however a massive security vulnerability. It’s a treasure trove of passwords which normally you wouldn’t even think of sharing with someone – but instead they’re […]

Facebook HEARS everything?

Facebook is in a unique position where it can learn the most private information about it’s users. They want more information to make more money from advertisements. And people are complying – filling it with data through posts, private messages and meta data like what content you interact with and when. […]

Why UX is more important than SEO

Google rewards good Search Engine Optimisation (SEO) by bringing users to your website – but what about the User Experience (UX) when they get there. There’s an obsessive focus on SEO for websites – but without good UX it’s dead traffic that wont convert to sales or engage. So why […]