Using Gravity Forms ‘gform_helpscout_tags’ PHP filter

The gform_helpscout_tags filter allows you to modify the tags created for a Help Scout conversation.


To apply this filter to all forms:

add_filter('gform_helpscout_tags', 'your_function_name', 10, 4);

To apply this filter to a specific form:

add_filter('gform_helpscout_tags_4', 'your_function_name', 10, 4);


  • $tags (array): An array of tags to be assigned to the conversation.
  • $feed (Feed Object): The current feed object.
  • $entry (Entry Object): The current entry object.
  • $form (Form Object): The current form object.

More information

See Gravity Forms Docs: gform_helpscout_tags


Add license type as tag

This example retrieves the license type associated with a user’s metadata and adds it as a tag.

add_filter('gform_helpscout_tags', 'add_license_tag', 10, 4);

function add_license_tag($tags, $feed, $entry, $form) {
    global $current_user;

    $license_type = get_user_meta($current_user->ID, 'license_type', 'No License');
    $tags[] = $license_type;

    return $tags;

Place this code in the functions.php file of your active theme.