[SOLVED] Lenovo – Built-in webcam camera not working (Windows 10)


When attempting to use the built in camera on a Lenovo laptop the camera does not work. Instead of seeing the image from the camera you see an image with a grey background and a white camera with a cross through it.

The same image is seen with all applications.


This issue appears to be a bug with the Lenovo software – where the camera’s “privacy mode” is enabled by default.

Solution 1: Enable using keyboard button

  1. Look on the laptop keyboard for a camera icon – this is usually around F8
  2. Press the key to see if it enables the camera
  3. If it doesn’t – try holding the ‘Fn’ key and the camera key

Solution 2: Enable using Lenovo Vantage app

To re-enable the camera:

  1. Open the Windows start menu, and type ‘Lenovo Vantage’ and open it (if you do not have Lenovo Vantage installed you can find it on the Windows App Store).
  2. Click on the menu icon at the top right and then click on ‘My Device Settings’
  3. At the top of the page, click on ‘Display & Camera’
  4. Scroll down until the ‘Camera’ section
  5. Set ‘Camera Privacy Mode’ to ‘OFF’

Help! This didnt work!

If these instructions didn’t help you, you could try …


1. Updating the Lenovo Settings Dependency Package software.

To do this you’ll need to go to the Lenovo website, search for your model of Lenovo and download and install the Lenovo Settings Dependency Package software.

After this has been done repeat the instructions above.


2. Uninstalling the Lenovo Settings Dependency Package software

This is moderate risk – you may find that some hardware stops working correctly or that you need to use the software to manage settings, but cannot due to it being uninstalled. Having said this, on my Lenovo laptop I do not use this software (for both Windows 8/8.1 and Windows 10) with no issues at all.

  1. To uninstall the software click on the Windows button on your keyboard,
  2. type ‘programs and features’ when you see it appear in the list – click on it.
  3. Search for “lenovo settings” select it from the list and click uninstall.
  4. Restart and the camera should be working again.

3. Replace device driver with generic Microsoft driver

  1. Click on the Windows button at the bottom left of the screen and type ‘Device Manager’
  2. From the list, expand ‘Imaging Devices’ and click on ‘Update Driver Software’
  3. Choose ‘Browse my computer for driver software’
  4. Click on ‘Let me pick from a list of device drivers on my computer’
  5. Make sure ‘USB Video Deviceis selected and click ‘Next’
  6. The driver will now install. When finished click ‘Close’.
  7. Close the Device Manager windows.
  8. The camera should now be working with the generic device driver.


Go to Device manager/Imaging Device/Integrated Camera/Upgrade Driver/Browse my computer/Let me pick and chose USB Video Device (from Microsoft) doesn’t matter that you have integrated camera

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39 comments on “[SOLVED] Lenovo – Built-in webcam camera not working (Windows 10)

  1. Using the usb driver option worked right away on Windows 10 pro upgrade. Also Skype camera still works fine. So This was the solution when doing in place upgrade from win 7 like I did. Great job! I had already seen the USB option but thought, nah. It made sense…..IT WORKS! BIG THANK YOU SIR.

  2. yeeaahhhh i started doing this, i downloaded the settings, and the settings said i needed to download something else??? then i did, and my computer hasnt been working since around 6 hours ago. to clarify, the thing has been bluescreening so much ive gotten sick of the color blue, and no system restores have worked. i can’t do a factory rest, because the windows 10 is cloned from my mother’s work computer, and reinstalling everything i have on this computer would be incredibly difficult.

  3. what can I do if there is no ‘lenovo settings dependency package’ available for my system? I have a lenovo flex 2-14 with windows 10, tried turning privacy off, didnt help and I cant try any of the other things without this package

    1. Do you see that exact image when you try to use your web cam? That image comes from the lenovo software. For the most part, software packages manufactures put on computers ‘to help manage’ the computer just make things worse (with the exception of the mouse one, I like how the mouse one lets you disable the touch pad when a usb mouse is plugged in). If you’re seeing the same image instead of what your camera can ‘see’ I would start getting desperate and start uninstalling the lenovo software bloat. Just keep a list of the software you uninstall so if things go bad you can go back to the lenovo downloads page and download and reinstall it again.

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