[SOLVED] Lenovo – Built-in webcam camera not working (Windows 10)

Problem

When attempting to use the built in camera on a Lenovo laptop the camera does not work. Instead of seeing the image from the camera you see an image with a grey background and a white camera with a cross through it.

The same image is seen with all applications.

lenovo-camera1

Solution

This strange little issue appears to be a bug with the Lenovo software – through no intervention from the user the camera has become disabled and needs to be re-enabled.

To re-enable the camera (using Windows 10):

  1. Open the Windows start menu, and type ‘Lenovo’ until ‘Lenovo Settings’ appears and open it (if you do not have Lenovo Settings installed you can find it on the Windows App Store).
  2. Windows10-LenovoCameraNotWorking1
  3. Expand the window so that the top icons are displayed and click on ‘CAMEARA’ at the top of the window
  4. Windows10-LenovoCameraNotWorking2
  5. Scroll to the bottom of the settings page, under ‘PRIVACY MODE’ change ‘Turn Privacy Mode’ to ‘Off’.
  6. Windows10-LenovoCameraNotWorking3

Help! This didnt work!

If these instructions didn’t help you, you could try …

 

1. Updating the Lenovo Settings Dependency Package software.

To do this you’ll need to go to the Lenovo website, search for your model of Lenovo and download and install the Lenovo Settings Dependency Package software.

After this has been done repeat the instructions above.

support.lenovo.com/us/en/products?tabName=downloads

2. Uninstalling the Lenovo Settings Dependency Package software

This is moderate risk – you may find that some hardware stops working correctly or that you need to use the software to manage settings, but cannot due to it being uninstalled. Having said this, on my Lenovo laptop I do not use this software (for both Windows 8/8.1 and Windows 10) with no issues at all.

  1. To uninstall the software click on the Windows button on your keyboard,
  2. type ‘programs and features’ when you see it appear in the list – click on it.
  3. Search for “lenovo settings” select it from the list and click uninstall.
  4. uninstalllenovosettings1
  5. Restart and the camera should be working again.

3. Replace device driver with generic Microsoft driver

  1. Click on the Windows button at the bottom left of the screen and type ‘Device Manager’
  2. From the list, expand ‘Imaging Devices’ and click on ‘Update Driver Software’
  3. Choose ‘Browse my computer for driver software’
  4. Click on ‘Let me pick from a list of device drivers on my computer’
  5. Make sure ‘USB Video Deviceis selected and click ‘Next’
  6. The driver will now install. When finished click ‘Close’.
  7. Close the Device Manager windows.
  8. The camera should now be working with the generic device driver.

 

Go to Device manager/Imaging Device/Integrated Camera/Upgrade Driver/Browse my computer/Let me pick and chose USB Video Device (from Microsoft) doesn’t matter that you have integrated camera