[SOLVED] PDF opens on second page

Problem

When opening a PDF document a page, other than the first page, is displayed as the default page.

For example a PDF document with three pages would open on the second page.

Solution

I’ve seen this issue when a page has been inserted into an existing PDF document, for example a two page PDF had another page inserted as the first page.

The PDF file itself has a setting for the default page when the PDF document is opened. By default this is set to page one – however when a new page is inserted as page one this changes to page two.

To fix you will need to open the PDF document in Adobe Acrobat (the PDF creating/editing software) and change the default page using the steps below.

  1. With the PDF document open in Adobe Acrobat
  2. Click on the ‘File’ menu and then ‘Properties’
  3. acrobatpdf-openingonsecondpage1
  4. Open the ‘Initial View’ tab
  5. Under ‘Open to page:’ change to ‘1’
  6. acrobatpdf-openingonsecondpage2
  7. Click ‘OK’ to save the changes.

Reference: https://forums.adobe.com/thread/879934

[SOLVED] Adobe Acrobat – Unable to rotate pages

Problem

When attempting to rotate pages using Adobe Acrobats built in rotate tool you receive an error message which reads

AdobeAcrobat-UnableToRotate2

Invalid page range.

AdobeAcrobat-UnableToRotate1

Solution

This error is caused when the specified page details do not match existing pages.

In my situation ‘Rotate’ was set to ‘Even pages only’ – and since 1 is an odd number the rotate failed.

AdobeAcrobat-UnableToRotate3

How to change default PDF software to Adobe Reader or Adobe Acrobat

If you have both Adobe Reader and Adobe Acrobat installed on your computer, these steps will show how to change which program will open a PDF when you double-click to open.

To set Adobe Reader as the default program you will need administrator rights on the computer.

  1. Open Adobe Reader or Adobe Acrobat
  2. Click on the ‘Edit’ menu then ‘Preferences’
  3. Click on ‘General’ on the side bar
  4. Click on the button ‘Select Default PDF Handler’.
  5. IE-AdobeEPM3
  6. Click on the drop down box and select ‘Adobe Reader …’
  7. IE-AdobeEPM4
  8. Click on ‘Apply’ and then ‘OK’ to exit out the dialogs
  9. PDF files will now open in Internet Explorer, using Adobe Reader.

How to disable PDF files opening in the browser

To stop PDF files from opening in the browser window you will need to change the Adobe Reader (or Adobe Acrobat if you have that installed) settings.

Depending on your browser, the PDFs made automatically open in their own window or the download option may appear.

  1. Open Adobe Reader/Acrobat
  2. Click on the ‘Edit’ menu then ‘Preferences’
  3. Click on ‘Internet’ on the side bar
  4. Under ‘Web Browser Options’ untick ‘Display PDF in browser’
  5. IE-AdobeEPM2
  6. Click ‘OK’ to save the changes.

[SOLVED] Adobe PDF’s won’t open in Internet Explorer – Enhanced Protected Mode (EPM) error

Problem

When using Internet Explorer to open a PDF document you receieve the following error:

Adobe Acrobat does not support Internet Explorer’s Enhanced Protection Mode (EPM). Either install the latest version of Adobe Reader or disable EPM in Internet Explorer.

IE-AdobeEPM1

Solution

This issue is generally caused when an older version of Adobe Acrobat (the PDF creating software) is installed.

Because the version of Adobe Acrobat is older, it does not support the EPM security feature in Internet Explorer 10 and later.

Solution 1 – update Adobe Acrobat

Update the version of Adobe Acrobat.

If it is a moderately modern version of Acrobat the update will hopefully include support for Internet Explorer’s EPM security feature.

Solution 2 – disable opening PDF files in the browser

This solution involves changing the Adobe Acrobat settings so that the PDF files do not open in the browser window.

Depending on your browser the PDFs made automatically open in their own window or the download option may appear.

  1. Open Adobe Acrobat
  2. Click on the ‘Edit’ menu then ‘Preferences’
  3. Click on ‘Internet’ on the side bar
  4. Under ‘Web Browser Options’ untick ‘Display PDF in browser’
  5. IE-AdobeEPM2
  6. Click ‘OK’ to save the changes.

Solution 3 – use Adobe Reader as your default PDF software

The solution to to make sure the latest version of Adobe Reader is installed and then set Adobe Reader to be the default program for PDF files. This way when you open PDF files from Internet Explorer, the latest version of Adobe Reader will handle the file – which supports the EPM security feature.

To set Adobe Reader as the default program you will need administrator rights on the computer. The steps below show how to do this:

  1. Open Adobe Reader
  2. Click on the ‘Edit’ menu then ‘Preferences’
  3. Click on ‘General’ on the side bar
  4. Click on the button ‘Select Default PDF Handler’.
  5. IE-AdobeEPM3
  6. Click on the drop down box and select ‘Adobe Reader …’
  7. IE-AdobeEPM4
  8. Click on ‘Apply’ and then ‘OK’ to exit out the dialogs
  9. PDF files will now open in Internet Explorer, using Adobe Reader.

How to password protect a PDF file using Adobe Acrobat

The steps below detail how to password protect a PDF using Adobe Acrobat.

  1. Open the PDF document in Adobe Acrobat
  2. In the right-hand menu, expand ‘Protection’, then click on ‘Encrypt’ then ‘Encrypt with Password’
  3. Acrobat-EncryptGreyedOut3
  4. If your ‘Encrypt with Password’ option is greyed out, see Adobe Acrobat – Unable to encrypt – password greyed out.
  5. Place a tick next to ‘Require a password to open the document’ and enter a password under ‘Document Open Password’
  6. Acrobat-EncryptPDF1
  7. Click ‘OK’ and enter the password again.
  8. Save the document.
  9. Now when the document is opened you will be prompted to enter a password before being able to see the contents.
  10. Acrobat-EncryptPDF2

Adobe Acrobat – Unable to encrypt – password greyed out

Problem

When opening a PDF document in Adobe Acrobat the ‘Encrypt with Password’ option is greyed out.

Acrobat-EncryptGreyedOut1

Solution

Where I’ve seen this issue, it’s been because the PDF document, or part of it, has been produced in Adobe LiveCycle.

To resolve, I’ve had to use the print to PDF feature of Adobe Acrobat to create a new PDF.

Acrobat-EncryptGreyedOut2

The new PDF then allows you to use ‘Encrypt with Password’.

Acrobat-EncryptGreyedOut3

Word 2013 – How to remove links to other files

If you see the following message when opening a Word document it means the document has been linked to another document, most likely a spreadsheet.

“This document contains links that may refer to other files. Do you want to update this document with the data from the linked files?”

Word2013-LinkExcel5

See Word 2013 – How to link an Excel spreadsheet to see how these documents are linked.

Issues can occur when the linked file has been moved or delete. The linking also stops Adobe Acrobat from combining the file with other files.

The steps below show how to unlink the Word document from the other file.

How to unlink files from a Word document

  1. With Word open, click on the ‘FILE’ menu then click on ‘Options’
  2. Word2013-AutomaticallyUpdateLinkedFile1
  3. On the left hand side click on ‘Quick Access Toolbar’
  4. Under ‘Choose commands from’ select ‘All Commands’
  5. Scroll down until you see ‘Edit Links to Files’ and select it
  6. Click on the ‘Add’ button to add it to the quick access toolbar.
  7. Click ‘OK’ to save the changes,
  8. Word2013-UnlickFiles1
  9. You’ll now find a new icon for ‘Edit Links to Files’ in the quick access toolbar at the top left of Word.
  10. Word2013-UnlickFiles2
  11. Click on the ‘Edit Links to Files’ icon
  12. The ‘Links’ window will open and will list all the files that are linked to the document.
  13. Select the file you want to unlick and click ‘Break’
  14. Click ‘OK’ to save the changes.
  15. Word2013-UnlickFiles3
  16. The file will now be unlinked. It will remain in the Word document as a picture.